Customer Login
Explain the BASIC HIRE process for me
Both the WaterRower indoor rower and the Keiser M3 Indoor cycle cost £11.49 incl VAT per week to Hire. To apply online just click on 'hire' on any of the relevant pages and you will be taken to a secure part of our website - the whole process taking no more than a couple of minutes. Payment is made by debit card (for payment by credit card there is an extra charge of £0.50 per week). If your application is received before 11.30am then we offer a next day delivery service (or pick any other date of your choice) to most parts of the UK. Certain very remote postcodes are on a two day service. For more information on delivery options click on the 'Delivery' section in FAQs.

When you apply online, you have the choice of verifying your identity by faxing or emailing two utility bills to us (clear details are given to you as you apply) or for an extra one off cost of £5.00 we will perform a credit check and save you the bother. You may send utility bills through the post, but this will delay your application and therefore your delivery date by a day or so.

There is an initial deposit of £50 to be paid. This deposit is held until the machine is returned, provided only normal wear and tear has been suffered by the machine. At the completion of the hire, we require 30 days notice to terminate the agreement. At the end of the hire period there is a once off charge of £50 to service and clean the machine, ready for its next hire. We would normally use your initial deposit to pay this final charge.

The minimum hire period is just three months and thereafter the Hire Agreement will 'roll' until we receive instructions from you to cancel the agreement.

There are no delivery or pick up charges, either at the start or at the end of the hire period.

You can keep hiring from us for as long as you wish. If you decide you would like to buy your rental machine from us, then just call and we will work out a price for you based on the age of the machine and the amount of time that you have been hiring.




Explain the PRO SCHEME HIRE for me
Both the WaterRower Indoor Rower and the Keiser M3 Indoor Cycle cost £19.90 incl VAT per week under our PRO Scheme. The ElliptiGO is £24.95 per week.

With the WaterRower after 11 months of hiring and the payment of a £50 Transfer Fee the machine is transferred in to your ownership. With the Keiser M3 it takes 15 months of hiring and the payment of the £50 Transfer Fee to transfer the machine to you. With the ElliptiGO it takes 18 months of hiring and the payment of a £100 Transfer Fee.

The minimum hire period is still 3 months. If you decide after three months of hiring that the machine is not for you, just let us know and we will pick it up. If you decide to cancel before the machine is transferred to you, there is a Service Charge of £50 (£100 for the ElliptiGO) which is payable and this covers the cost of cleaning and servicing the machine ready for its addition to the hire fleet.

Under the PRO Scheme you will always receive a brand new and unused machine.


To apply online just click on 'hire' on any of the relevant pages and you will be taken to a secure part of our website - the whole process taking no more than a couple of minutes. Payment is made by debit card (for payment by credit card there is an extra charge of £0.50 per week). If your application is received before 11.30am then we offer a next day delivery service (or pick any other date of your choice) to most parts of the UK. Certain very remote postcodes are on a two day service. For more information on delivery options click on the 'Delivery' section in FAQs.

When you apply online, you have the choice of verifying your identity by faxing or emailing two utility bills to us (clear details are given to you as you apply) or for an extra once of cost of £5.00 we will perform a credit check and save you the bother. You may send utility bills through the post, but this will delay your application and therefore your delivery date by a day or so.

There is an initial deposit of £50 to be paid (£100 for the ElliptiGO). This deposit is held until the machine is transferred in to your ownership when we would normally use this deposit to pay for the Transfer fee referred to above.

The minimum hire period is three months but thereafter the Hire Agreement will just 'roll' until we receive instructions from you to cancel the agreement. We require 30 days notice to cancel your agreement.

There are no delivery or pick up charges.
Will the machine be new or used
If the machine is a Basic Hire machine it may be new or it may be used. If the machine is a PRO Scheme machine it will always be brand new and unused. Likewise, any machine purchased from us as a new machine will be new and unused with full manufacturers warranty. Used machines are thoroughly cleaned and fully repaired and serviced before they go back out on rental - they are always in very good condition.
What ID needs to be provided to hire a machine
For ease, you can agree to have a credit check done for £5.00. This will be processed immediately and will allow us to proceed with your application straight away. We will need your date of birth and any addresses you have lived at for the last three years to enable us to perform a credit check. This option will be given to you as part of the online ordering procedure.

Alternatively you can provide us with two utility bills that verify your name and address to the name and address on your application, and to the name and address of the card you are going to use to pay for the machine. They must all match to the person who is hiring the equipment.

Utility bills we accept are as follows:- Gas, Water, Electricity or alternatively Council Tax, Driving Licence, Bank Statement or Mobile phone bill. We require 2 proofs of this type from 2 seperate sources within the last 3 months.

These forms can then be scanned and emailed, faxed or posted to us. (Please note that if you post bills to us we will return originals but that your application will be delayed by the postie and we wont be able to meet any next day delivery obligations). Addresses to send the bills to are supplied as part of the online ordering procedure.
Download File M3 Guide

A quick look at the M3 and correct cycling postures....

 
Download File WaterRower Guide

A brief training guide to help you start rowing